2019
A Randomized Trial of Telemedicine for Migraine Management
Contribution Type: Journal Article, Professional Journal
Journal/Publisher/Proceedings Publisher: Neurology
Volume: 95
Issue: 15
2019
The Impact of Custom Contracting and the Infomediary Role of Healthcare GPOs
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: PRODUCTION AND OPERATIONS MANAGEMENT
Volume: 28
Issue: 3
2019
Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Management Science
Volume: 65
Issue: 3
2018
Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Management Science
Volume: 64
Issue: 4
2018
Can irrelevant benchmark information help when making business decisions under uncertainty? An empirical investigation of the newsvendor game
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Decision Support Systems
Volume: 107
2018
When Social Media Delivers Customer Service: Differential Customer Treatment in Airline Industry
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: MIS Quarterly
Volume: 42
Issue: 2
What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry,
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 50th Annual Hawaii International Conference on Systems Science,
2017
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter
Contribution Type: Journal Article, Professional Journal
Journal/Publisher/Proceedings Publisher: Journal of Management Information Systems
Volume: 34
Issue: 2
2017
Managing Migraine via Telemedicine: Clinical Effectiveness and Process Implications
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 50th Annual Hawaii International Conference on Systems Science,
Improving Open Access Policy for Scheduling Outpatient Appointments
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 49th Annual Hawaii International Conference on Systems Science
2015
When Social Media Meets Customer Service: Evidence from the Airline Industry
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: The Workshop on Information Systems and Economics
2015
Configuring Surgical Instrument Trays to Reduce costs,
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: IIE Transactions on Healthcare Systems Engineering
Volume: 5
Issue: 4
2015
Service Decisions with Two-dimensional Customer Heterogeneity
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: INFORMS National Meeting,
2015
The Hidden Costs of Hospitals’ "Custom Contracting” with Group Purchasing Organizations
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: INFORMS National Meeting,
2015
Is Technology Eating Nurses? - Staffing Decisions in Nursing Homes
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: INFORMS Conference on Information Systems and Technology, Proceedings of CIST 2015,
2015
Configuring Surgical Instrument Tray Sets to Reduce OR Costs
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: INFORMS Healthcare Conference
2015
Is Technology Eating Nurses? - Staffing Decisions in Nursing Homes
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: INFORMS Healthcare Conference
2015
Optimal Allocation of Physician’s Time when Patient Utility is Heterogeneous,
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the INFORMS Healthcare Conference
2015
Analyzing Software as a Service with Per-Transaction Charges
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Information Systems Research
Volume: 26
Issue: 2
2015
Configuring Surgical Instrument Trays to Reduce Costs,
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: The Manufacturing & Service Operations Management (MSOM) Conference
2015
Investigating the service characteristics for specialists treating chronically ill patients with heterogeneous utilities, Canada
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: The Manufacturing & Service Operations Management
2015
Is Technology Eating Nurses? - Staffing Decisions in Nursing Homes
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: The Manufacturing & Service Operations Management (MSOM) Conference
2015
Configuring Surgical Instrument Tray Sets to Reduce OR Costs
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: The Manufacturing & Service Operations Management (MSOM) Conference
2015
The Supply Chain Information Flow Game
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: The National IT Conference, Emory University Business School
2015
Engaging Customers on Social Media: Empirical Evidences from Airline Industry
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 48th Annual Hawaii International Conference on Systems Science,
2014
Customer Service on Social Media: Do Popularity and Sentiment Matter?,”
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 2014 International Conference on Information Systems (
2014
Capacity planning and Performance Contracting for Service Facilities
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Decision Support Systems
Volume: 58
Issue: 1
2014
Finance Sourcing in a Supply Chain
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Decision Support Systems
Volume: 58
Issue: 1
2014
Do Competitive Environments have an Effect on Managerial Decision making? An Empirical Investigation of the Newsvendor Problem
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 47th Annual Hawaii International Conference on Systems Science,
2013
Optimizing Physician Processing Rates with Priority Queues
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 46th Annual Hawaii International Conference on Systems Science, Wailea, Maui,
2013
Product Life Cycle Management of Packaged Software
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Production and Operations Management Journal
Volume: 23
Issue: 3
2013
Randomized, controlled trial of “virtual housecalls” for Parkinson disease
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: JAMA Neurology
Volume: 70
2012
Introduction to the Special Issue on Applications of Healthcare Operations Management
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Manufacturing Systems and Operations Management: MSOM,
Volume: 14
Issue: 4
2012
Telemedicine in Leading US Neurology Departments
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: The Neurohospitalist
Volume: 2
2012
Information Hang-Overs in Healthcare Systems
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Manufacturing Systems and Operations Management: MSOM
Volume: 14
Issue: 4
2012
Peaker Outsourcing for Service Systems with Time-Varying Arrival Rates
Contribution Type: Conference Proceeding
Journal/Publisher/Proceedings Publisher: Proceedings of the 45th Annual Hawaii International Conference on Systems Science, Wailea, Maui, Hawaii
2011
Integrated Capacity and Marketing Incentive Contracting for Capital-Intensive Service Systems
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Decision Support Systems
Volume: 51
Issue: 2011
2011
Using 'Last-Minute' Sales for Vertical Differentiation on the Internet
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Decision Support Systems
Volume: 51
2011
Using RFID for the Management of Pharmaceutical Inventory - System Optimization and Shrinkage Control
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Decision Support Systems
Volume: 51
2010
Perpetual vs Subscription Licensing under Quality Uncertainty and Network Externality Effect
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Journal of Management Information Systems
Volume: 27
Issue: 1
2010
Using Bid Data for the Management of Sequential, Multi-unit, Online Auctions with Uniformly Distributed Bidders' Valuations
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: European Journal of Operations Research
Volume: 202
Issue: April 2010
2009
A Case Study: Can RFID Help Reduce Costs in Medical Imaging?
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Radio Business Journal
2009
An Empirical Investigation of the Value of Integrating Enterprise Information Systems: The Case of Medical Imaging Informatics
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Journal of Management Information Systems
Volume: 26
Issue: 2 (Fall 2009)
2009
Analyzing the Differing Impact of Radiology Information Systems (RIS) Across Radiology Modalities
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Journal of the American College of Radiology
Volume: 6
Issue: 10
2009
A Case Inquiry: Can RFID Help Reduce Costs in Medical Imaging?
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Radiology Business Journal
2008
Pricing Knowledge for Knowledge Transfer: An Empirical Test of Competing Theorie
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: Journal of Management Information Systems
Volume: 24
Issue: 3
2008
Making Waves
Journal/Publisher/Proceedings Publisher: TOMOGRAPHY
2005
Activity Consolidation to Improve Responsiveness
Contribution Type: Journal Article, Academic Journal
Journal/Publisher/Proceedings Publisher: European Journal of Operations Research
Volume: 161
Issue: 3
2005
Financial Accounting for Radiology Executives: Risk and Options
Journal/Publisher/Proceedings Publisher: Journal of the American College of Radiology
Volume: 2
Issue: 3
2005
Managerial Accounting Applications in Radiology: A Critical Review and Analysis
Journal/Publisher/Proceedings Publisher: Journal of the American College of Radiology
Volume: 2
Issue: 3
1990
Computerized Models for Performance Optimization in FMS
Journal/Publisher/Proceedings Publisher: Society of Manufacturing Engineers
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