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Social Media Popularity Impact on Airline Customer Service

Social Media Popularity Impact on Airline Customer ServiceSocial Media Popularity Impact on Airline Customer ServiceSimon Business School

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Simon Professors Abraham Seidmann and Huaxia Rui study the impact of social media popularity on customer service in the airline industry.

Completed Research Paper

Slide Presentation: Engaging Customers on Social Media: Empirical Evidences from Airline Industry

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