Abraham Seidmann
Xerox Emeritus Professor
Area(s) of Expertise
Information Systems
Bio
Seidmann has consulted with many of the leading industrial and service corporations and presented numerous research and executive seminars on four continents. He has won teaching awards from the MBA and Executive MBA classes at the Simon School, as well as from the Rochester-Nyenrode Class of 2003.
His research was cited twice on the front page of The Wall Street Journal, and he was granted several prestigious prizes at international conferences for publishing outstanding research papers in the areas of information systems, information economics and electronic commerce. These include the Award for Best Research Paper at the 16th International Conference on Information Systems, presented in Amsterdam, the Netherlands. He also won the best paper award at the 1998 Hawaii International Conference on Systems Sciences, in Kohala, Hawaii. In 1999, the Workshop on Information Systems and Economics gave him a special award for writing “The Best Paper on Information Systems and Economics.”
- Research Interests
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Professor Seidmann is the author of over 100 research articles, which appear in many of the leading scientific journals, and has been the founding department editor on interdisciplinary management research and applications in Management Sciencefor 10 years. He is also an associate or area editor for IIE Transactions,the International Journal of Flexible ManufacturingSystems, Production Planning and Controls,the Journal of intelligent Manufacturing, the Journal of Management Information Systems and Production and Operations Management. His current research and consulting activities include medical informatics, electronic commerce, online auctions, information systems, health care management, business process design, project management and optimal resource allocation, strategic manufacturing systems, information economics, stochastic processes and performance modeling for capacity planning and pricing.
- Publications
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A Randomized Trial of Telemedicine for Migraine Management2019NeurologyIssue15Volume95The Impact of Custom Contracting and the Infomediary Role of Healthcare GPOs2019PRODUCTION AND OPERATIONS MANAGEMENTIssue3Volume28Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care2019Management ScienceIssue3Volume65Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes2018Management ScienceIssue4Volume64Can irrelevant benchmark information help when making business decisions under uncertainty? An empirical investigation of the newsvendor game2018Decision Support SystemsVolume107When Social Media Delivers Customer Service: Differential Customer Treatment in Airline Industry2018MIS QuarterlyIssue2Volume42What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry,Proceedings of the 50th Annual Hawaii International Conference on Systems Science,Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter2017Journal of Management Information SystemsIssue2Volume34Managing Migraine via Telemedicine: Clinical Effectiveness and Process Implications2017Proceedings of the 50th Annual Hawaii International Conference on Systems Science,Improving Open Access Policy for Scheduling Outpatient AppointmentsProceedings of the 49th Annual Hawaii International Conference on Systems ScienceWhen Social Media Meets Customer Service: Evidence from the Airline Industry2015The Workshop on Information Systems and EconomicsConfiguring surgical instrument trays to reduce costs2015IIE Transactions on Healthcare Systems EngineeringConfiguring Surgical Instrument Trays to Reduce costs,2015IIE Transactions on Healthcare Systems EngineeringIssue4Volume5Service Decisions with Two-dimensional Customer Heterogeneity2015INFORMS National Meeting,The Hidden Costs of Hospitals’ "Custom Contracting” with Group Purchasing Organizations2015INFORMS National Meeting,Is Technology Eating Nurses? - Staffing Decisions in Nursing Homes2015INFORMS Conference on Information Systems and Technology, Proceedings of CIST 2015,Configuring Surgical Instrument Tray Sets to Reduce OR Costs2015INFORMS Healthcare ConferenceIs Technology Eating Nurses? - Staffing Decisions in Nursing Homes2015INFORMS Healthcare ConferenceOptimal Allocation of Physician’s Time when Patient Utility is Heterogeneous,2015Proceedings of the INFORMS Healthcare ConferenceAnalyzing Software as a Service with Per-Transaction Charges2015Information Systems ResearchIssue2Volume26Configuring Surgical Instrument Trays to Reduce Costs,2015The Manufacturing & Service Operations Management (MSOM) ConferenceInvestigating the service characteristics for specialists treating chronically ill patients with heterogeneous utilities, Canada2015The Manufacturing & Service Operations ManagementIs Technology Eating Nurses? - Staffing Decisions in Nursing Homes2015The Manufacturing & Service Operations Management (MSOM) ConferenceConfiguring Surgical Instrument Tray Sets to Reduce OR Costs2015The Manufacturing & Service Operations Management (MSOM) ConferenceThe Supply Chain Information Flow Game2015The National IT Conference, Emory University Business Schoollaudation2015Engaging Customers on Social Media: Empirical Evidences from Airline Industry2015Proceedings of the 48th Annual Hawaii International Conference on Systems Science,Customer Service on Social Media: Do Popularity and Sentiment Matter?,”2014Proceedings of the 2014 International Conference on Information Systems (Capacity planning and Performance Contracting for Service Facilities2014Decision Support SystemsIssue1Volume58Finance Sourcing in a Supply Chain2014Decision Support SystemsIssue1Volume58Do Competitive Environments have an Effect on Managerial Decision making? An Empirical Investigation of the Newsvendor Problem2014Proceedings of the 47th Annual Hawaii International Conference on Systems Science,Optimizing Physician Processing Rates with Priority Queues2013Proceedings of the 46th Annual Hawaii International Conference on Systems Science, Wailea, Maui,Product Life Cycle Management of Packaged Software2013Production and Operations Management JournalIssue3Volume23Randomized, controlled trial of “virtual housecalls” for Parkinson disease2013JAMA NeurologyVolume70Introduction to the Special Issue on Applications of Healthcare Operations Management2012Manufacturing Systems and Operations Management: MSOM,Issue4Volume14Information Hang-Overs in Healthcare Systems2012Manufacturing Systems and Operations Management: MSOMIssue4Volume14Peaker Outsourcing for Service Systems with Time-Varying Arrival Rates2012Proceedings of the 45th Annual Hawaii International Conference on Systems Science, Wailea, Maui, HawaiiIntegrated Capacity and Marketing Incentive Contracting for Capital-Intensive Service Systems2011Decision Support SystemsIssue2011Volume51Using 'Last-Minute' Sales for Vertical Differentiation on the Internet2011Decision Support SystemsVolume51Using RFID for the Management of Pharmaceutical Inventory - System Optimization and Shrinkage Control2011Decision Support SystemsVolume51Perpetual vs Subscription Licensing under Quality Uncertainty and Network Externality Effect2010Journal of Management Information SystemsIssue1Volume27Using Bid Data for the Management of Sequential, Multi-unit, Online Auctions with Uniformly Distributed Bidders' Valuations2010European Journal of Operations ResearchIssueApril 2010Volume202A Case Study: Can RFID Help Reduce Costs in Medical Imaging?2009Radio Business JournalAn Empirical Investigation of the Value of Integrating Enterprise Information Systems: The Case of Medical Imaging Informatics2009Journal of Management Information SystemsIssue2 (Fall 2009)Volume26Analyzing the Differing Impact of Radiology Information Systems (RIS) Across Radiology Modalities2009Journal of the American College of RadiologyIssue10Volume6A Case Inquiry: Can RFID Help Reduce Costs in Medical Imaging?2009Radiology Business JournalPricing Knowledge for Knowledge Transfer: An Empirical Test of Competing Theorie2008Journal of Management Information SystemsIssue3Volume24Making Waves2008TOMOGRAPHYActivity Consolidation to Improve Responsiveness2005European Journal of Operations ResearchIssue3Volume161Financial Accounting for Radiology Executives: Risk and Options2005Journal of the American College of RadiologyIssue3Volume2Managerial Accounting Applications in Radiology: A Critical Review and Analysis2005Journal of the American College of RadiologyIssue3Volume2Computerized Models for Performance Optimization in FMS1990Society of Manufacturing Engineers